Information

Box office opening hours

Monday – Friday: Noon – 5pm
On performance evenings the ticket office will
remain open until half an hour after showtime.
Sunday: Open one hour prior to performance on event days only.
Book online at www.burnleymechanics.co.uk
(a booking fee of £2 per ticket applies)

How to pay

By Access, Mastercard, Switch or Visa in person and over the phone (there will be a handling charge of £1 per ticket for all credit & debit card transactions), by cheque/PO made payable to Burnley Borough Council.

Discounts

For most Mechanics promotions discounts are available to those in full-time education, over 60, J.S.A holders and those receiving Family Credit. Proof of status is required when booking. Discounts are also available for groups of 10+ and school parties. Full details available from the box office.

Conditions of sale

Tickets cannot be exchanged or money refunded. The management cannot be held responsible for any tickets lost or stolen. Tickets reserved for payment by cheque or cash will be held for three days only after which they will be cancelled.

Disabled patrons

Burnley Mechanics welcomes people with disabilities. Guide dogs are welcome and water can be provided. A Textphone service is also available on 01282 425011. The Fire Authorities advise that all wheelchair patrons remain in their wheelchairs throughout the performance as transferring to a regular seat is not recommended. Able bodied companions will be requested to assist should an emergency evacuation arise. If you use a wheelchair it is vitally important that you inform the Box Office at time of booking as our licensing regulations allow for three wheelchair users per event. Wheelchair spaces are situated on A row of the front stalls. Burnley Mechanics operate a free ticket for essential carer’s policy. Please check with Box Office for details, conditions apply.

Babes in arms and young children

All theatre performances are not recommended for children under 3 years of age. The management reserves the right to ask parents to remove children if, in the management’s opinion, they are causing a disturbance.

Access

There is a ramp at the Manchester Road entrance and two lifts one from ground floor level and one from Foyer level to the Auditorium and the Tudor room. Please call the box office to arrange assistance prior to your visit.

Toilets

Radar key operated toilets for customers with disabilities are located on all three floors and baby-changing facilities are available in the lower foyer.

Hard of hearing

There is an induction loop system in the main theatre: put your hearing aid on T switch. It works best in the tier using seats 20-23 on rows F-T, and in the stalls using seats 22-25 on rows C-E. The next best areas are seats 1-5 (tier and stalls) on the other side of the theatre. Seats in the centre section should not be used.

Seating at music events

At selected music events where there is a dancefloor, there may be restricted seating. If you would like a seat, please arrive early as seating will be allocated on a first come first served basis. Drinking will be allowed in the auditorium (plastic glasses only) during some performances.

Customer comments

If you have a comment about your visit to the venue, questionnaires are available around the building or on request. Please return your forms to a member of staff.

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